The 30-day guarantee

If you are not happy with a fragrance you bought directly from us, you may return it within 30 days of delivery for a full refund of what you paid for the item. This applies whether the bottle is sealed or has been opened and worn.

You do not need to give a reason. “It did not suit me” and “it smelled different on my skin” are the two most common ones, and both are perfectly acceptable. A returns policy that excludes opened bottles is a policy designed not to be used, and we would rather you bought with some confidence.

The guarantee above is offered voluntarily and sits on top of your statutory rights. It does not replace them.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel a distance purchase within 14 days of receiving it, and a further 14 days to send it back. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; where they are not, you are entitled to a repair, replacement or refund depending on the circumstances and how long you have had the item.

Where our 30-day guarantee is more generous than the statutory position, the guarantee applies. Where the law gives you more, the law applies. Nothing on this page limits your rights as a consumer.

Email hello@auryx.co.uk with your order number and which item you are sending back. You do not need to explain yourself, though it helps us if you do.

We will reply with a prepaid Royal Mail label, usually the same working day. Print it, attach it to the original carton if you still have it or any secure box if not, and drop it at a post office or parcel point. Keep the proof of postage until your refund lands.

Refunds are issued to the original payment method within five working days of the parcel arriving with us, and your bank may take a further few days to show it. Your original delivery charge is refunded too, unless you paid for Nexus Day or another upgrade, in which case we refund the standard rate.

If something arrives broken, leaking or is simply not what you ordered, photograph it before unpacking anything further and send the pictures to us. We will dispatch a replacement the same working day where stock allows, and you will not need to return the damaged item.

This is separate from the 30-day guarantee and is not limited by the three-quarters-full rule. Report a fault as soon as you reasonably can after you notice it.

Cold Glass 5ml and 10ml vials are sold to be tried, which is what makes them £1.99 and £3.99. They are covered by the guarantee if they arrive faulty or damaged, but not for a change of mind, because trying them is the purpose of the format.

If you dislike a vial, that is the system working as intended — you have spent two pounds instead of sixty finding out. We would encourage you to try a different one.

The 30-day guarantee applies internationally, but we can only provide prepaid labels within the United Kingdom. For orders elsewhere, return postage is at your own cost and we recommend a tracked service, since we can only refund against a parcel that actually arrives.

We refund the item and any duties you can evidence you paid on it. Original international shipping is not refunded on a change-of-mind return, though it is where the item was faulty.

We do not process exchanges as a single transaction, because it delays your refund and complicates stock. Return the bottle for a refund and place a new order whenever you like. If the new order is the reason for the return, tell us and we will make sure you are not out of pocket on delivery twice.