Support

How can we help?

A person answers every message, usually within one working day. There is no ticket queue and no chatbot standing in the way.

Start here

Tracking is emailed the moment a parcel leaves us. If it has been longer than the estimate, tell us your order number and we will chase the carrier.

Thirty days, opened bottles included. Email us and we send a prepaid label, usually the same working day.

Fragrance is impossible to judge from a description. A £1.99 vial answers the question better than we can.

Photograph it before unpacking further and email the pictures. We dispatch a replacement the same day and you keep the damaged one.

If none of the above covers it, write to us directly. Include an order number if you have one — it saves a round trip.

Delivery, returns and the small print have pages of their own — linked at the bottom.